Cincom Systems builds, sells and supports software for data access and integration, process automation, manufacturing business solutions and business communications. Cincom`s software is backed with 35 years experience innovating solutions to some of the toughest problems business managers face. Its high quality, rapid implementation and excellent service give customers greater productivity, faster speed to market and a solid ROI performance. This performance is valued by customers, many who have been with Cincom since its founding and many more who have come on board since then.

Cincom's Knowledge Builder (ICB)
Cincom's Knowledge Builder is a business rules management system that streamlines sales and service processes by providing intelligent advice and guidance at the point of customer interaction.

Cincom's Knowledge Builder:

• Takes your clients through a guided selling process, providing them fully automated financial advice.
• Delivers your products and services across multiple channels: internet, call centers, agent laptops, etc.
• Ensures that your company's best practices are followed across all channels while reducing your training costs.
• Reduces risk by ensuring compliance.
• Eliminates errors and unnecessary waste of time and resources.
• Increases the speed to market of your new products.
• Reduces training and support costs.
• Shares product knowledge and best practices across your organization.
• Cuts distribution costs.
• Makes the most out of multi-channel delivery and the internet.
• Cross-sell and up-sell easier.
• Empowers your brokers and agents.
  

At every level, iC Solutions' Knowledge Builder makes it easier for customers to do business with your organization, enabling you to increase customer satisfaction, and ultimately, sales revenue.