Cincom Systems, builds, sells and supports software for data access and integration, process automation, manufacturing business solutions and business communications. Cincom`s software is backed with 35 years experience innovating solutions to some of the toughest problems business managers face. Its high quality, rapid implementation and excellent service give customers greater productivity, faster speed to market and a solid ROI performance. This performance is valued by customers, many who have been with Cincom since its founding and many more who have come on board since then.

iD Solutions

iD Solutions offers a complete solution for creating and delivering a wide variety of document types. iD Solutions is a suite of software products that can meet the business imperative to automate the production of all document types, in a wide range of application classes. These include statements, regulated documents, direct marketing pieces, and correspondence, among others. Cincom iD Solutions provides multiple customer success stories with proven ROI results in time, money, and enhanced customer satisfaction.

Cincom iD Solutions e-business platform enables organizations to automate high volume, high-value, personalized customer communications, delivered via web, print, fax, email or other communication touch points. Leveraging existing systems, hardware, and databases has enabled several customers to achieve cost reductions of up to 80 percent.

The iD Solutions suite consists of eight modules:

The iD Solutions suite consists of eight modules: iD Workstation, iD Text, and iD Report are the composition engines; iD Environment has two design clients for creating model documents and authoring content to be included in documents:

Web Document Services is used for creating interactive, ad hoc documents; and iD Pulse, iD Print Manager, and iD Output Manager are used to control the production and delivery of documents through print and electronic channels.

iD Workstation – document assembly tool for low- to medium-volume document production; produces Microsoft Word output

iD Text – high-volume production tool for text-oriented documents, with dynamic variable messaging based on business rules

iD Report – production tool for complex, graphical, documents in very high volumes, including documents which are data-intensive

iD Environment – two clients for document design and authoring; for Workstation and Text, allows users to design documents in a Microsoft Word environment. Provides a graphical page layout tool for iD Report

Web Document Services – a web-based interface for ad hoc creation of documents in interactive environments such as dynamic web applications

iD Pulse – enables delivery of documents in fax, e-mail, PDF, SMS formats

iD Print Manager – Generates print streams appropriate for the production environment

iD Output Manager – handles output streams destined for mainframe printers; performs post-processing functions such as grouping, sorting, postal automation

Key Strengths and Challenges

The following table summarizes the key strengths and challenges of iD Solutions.

STRATEGIC BENEFITS OF ID SOLUTIONS

Customer documents are increasingly recognized as one of the best ways available to an organization to reach customers, create a direct impact, and capture measurable results. Document composition tools provide an efficient way to bring together the components of customer documents – graphics, fonts, colors, personalized marketing messages – in a document that can contribute to the customer’s impression of the organization.

iD Solutions is a software toolset that meets the needs of companies that want to increase the sophistication of their customer communications. Business benefits of the iD Solutions document composition product include:

• Makes it easier for companies to design the look and feel of their customer documents
• Allows organizations to automatically incorporate data from outside sources, such as databases, business applications, and legacy systems in customer documents
• Allows organizations to personalize both the content and composition of customer documents
• Provides opportunities for branding within customer documents, as well as opportunities for special promotions or cross-selling offers
• Delivers these benefits in both interactive and batch production environments, providing consistent appearance for ad hoc and periodic communications However, as a single document composition toolset capable of handling the entire range of document composition applications, as well as multiple-channel delivery,

Cincom’s iD Solutions offers further, more strategic business benefits, as well. Many organizations present wide-ranging requirements for their customer documents, with respect to both volume and complexity, as part of their strategies to meet the needs of the various segments of their customer base. With fewer IT resources, companies cannot afford point solutions; they need enterprise software solutions that can address the requirements of multiple applications. Furthermore, many of these same organizations are responding to customer demand, and now seek to deliver customer communications through electronic channels, in addition to print.

iD Solutions is a product suite that addresses these new business requirements. It is an enterprise solution, capable of supporting multiple document types, in a wide variety of applications within an organization. iD Solutions is a single solution that can meet the business needs of multiple departments, from high-volume statement generation, to ad hoc correspondence, to complex policy and contract generation. And the product offers the multi-channel delivery of customer documents that organizations now seek as part of their customer relationship management strategies.

Just as customer communications represent a significant touchpoint in the total relationship with a customer, the iD Solutions document composition product can serve as a significant component of an organization’s business strategy for customer relationship management. For organizations seeking to enhance their capabilities in this area, iD Solutions offers significant strategic benefits.